Note: The Dashboard view, like most screens in Skyware, is shown with the Quick Menu bar on the left (providing access to the screens for the other information and most commonly used features for your Property) and the Action Bar at the top (which houses quick access to the more commonly used Front Desk features of the system).
The Dashboard contains a lot of information, making it easy to see at a glance the overall status of the Property. It displays two days of information for the chosen building of the selected Property.
Dashboard Display Property Options:
If you have more than one building, there is a drop down menu on the top/left of your dashboard where you can choose the building to display. If you have more than one Property, there is a check box on the top/left of your screen where you may select to display the information for all Properties, rather than the one the User profile logged in is attached to. The currently displayed Property is shown at the top.
The desired building may be selected from the drop down menu in the top bar, and if wished the dates can also be altered.
As can be seen, only the FIRST date selection is available to alter. The Date fields will always display as two consecutive days, meaning only the first date needs to be selected for both dates to be changed; select the desired date using the calendar that appears when you click in the date field.
There are four main sections of the Dashboard, sections one, two and three going down the body of the screen, with section four being on the right side.
Section One: Daily Statistics.
The Daily Statistics section is directly below the building and date banner, and includes the overview of rooms and revenue, with two columns of numbers (one for each date).
Total Rooms/Sites indicates how many rooms or sites the Property has (in the selected building).
OOO/DNS refers to any rooms that are Out Of Order, or under a general Do Not Sell order. OOO includes rooms requiring repairs or under renovation. DNS refers to rooms that may otherwise be sellable but are being held back, such as a show room. OOO/DNS rooms cannot be found when attempting to check guests in. The splitting of these room types mean it is possible therefore that rooms under DNS can be released (by an authorized user) into the general booking pool for use.
Total Rooms/Sites to Sell refers to the number of rooms actually available to sell, and is calculated by subtracting the number of OOO/DNS rooms from the total rooms number (total rooms - OOO/DNS rooms). Appears in bold.
Available is the Total Rooms to Sell minus the PROJECTED Occupied (from In-House section). This indicates how many of the total rooms are currently unoccupied, or unsold. Appears in bold.
% Occupied is the percentage of your rooms CURRENTLY Occupied (again, from In-House section), and is calculated by dividing the number of occupied rooms (the number in the Occupied field, shown in the In-House section) by the total number of rooms to sell, then multiplying by 100 to give the percentage value. It is rounded up to the nearest whole number.
For example: a) Total rooms to sell is 55. Total occupied is 20. 20 divided by 55 is 0.364. 0.364 multiplied by 100 is 36.4. To the nearest whole number, 36. In this case, % Occupied is therefore 36%.
b) Total rooms to sell is 55. Total occupied is 22. 22 divide by 55 is 0.4. 0.4 multiplied by 100 is 40. To the nearest whole number, 40. In this case, % Occupied is therefore 40%.
Revenue PAR is the revenue to be generated for tonight per room, and is therefore affected by both the number of rooms sold and the total number to sell. It is calculated by multiplying the projected number of rooms occupied (shown in the In-House section, the number in the Predicted Occupied field) by the average rate, divided by the total number of rooms.
For example: a) Projected occupied is 27. Average rate is 109.54. Total rooms to sell is 55. 27 multiplied by 109.54 is 2957.58. 2957.58 divided by 55 is 53.77. In this case, revenue PAR is therefore $53.77.
b) Projected occupied is 22. Average rate is 126.14. Total rooms to sell is 55. 22 multiplied by 126.14 is 2775.08. 2775.08 divided by 55 is 50.45. In this case, revenue PAR is therefore $50.45.
Note: BOTH % OCCUPIED AND REVENUE PAR ARE CALCULATED FOR YOU BY SKYWARE. You do not need to calculate them, they will be automatically generated for you.
Average rate (or ADR, average daily rate) is the amount those rooms occupied were sold for.
Section Two: In-House.
The In-House section is has the banner In-House and deals with the current guests. It is directly under the Daily Statistics section. This section is again shown with two columns of numbers (one for each date), now marked with the relevant day of the week.
Transient rooms refers to the rooms occupied by individuals.
Group rooms refers to the rooms occupied by members of a group (for example, a wedding group or a tour group).
Occupied indicates those rooms currently occupied by a guest. Appears in bold. Click on any UnderlinedOccupied number to access the Room Availability Detail page. This page lists the rooms (by room type and room number) that are being held that day with a total at the bottom. Click the line for a specific stay to view the actual guests due to be in house that day.
Projected Occupied indicates occupied rooms minus departures, plus arrivals. (i.e how many rooms expected to be occupied at the end of the day, not at this exact moment).
Departures refers to how many rooms are on the Departures list that day, and has two numbers. The first is the total expected departures, and the second how many of the expected departures have not yet done so. This gives at a glance the ability to see if any guests still remain that should have left. Appears in bold. Click on any Underlined Departures entry to access the Departures Detail Screen. This page lists the rooms (by room type and room number) that are departing that day with a total at the bottom. Select any stay on the left to display the details on the right, then click the specific stay on the right side to access Folio information about any individual stay.
Section Three: Reservations.
The third section, Reservations, has the banner Reservations and deals with the nature of the check-ins arriving that day. It is directly under the In-House section. This section is again shown with two columns of numbers (one for each date), now marked with the relevant day of the week.
GTD Transient Rooms refers to rooms guaranteed with a credit card booked by individuals.
Non-GTD Transient Rooms refers to rooms booked by individuals with no guarantee held.
GTD Group Rooms refers to rooms guaranteed with a credit card booked within a group block.
Non-GTD Group Rooms refers to rooms booked within a group block not guaranteed by a credit card.
Non-GTDs (non-guaranteed with a credit card) can be canceled at any time. These are rare as most if not all reservations now require a credit card to place.
Arrivals refers to how many rooms have been checked into, and has two numbers. The first is the total of how many are expected and the second is current. Appears in bold. Click on any Underlined Arrivals to access the Room Arrivals Detail Screen. This page lists the rooms (by room type and room number) that are arriving that day with a total at the bottom. Select any stay on the left to display the details on the right, then click the line of the specific guest on the right side to access Folio information about any individual stay.
Projected % Occupied is similar to % Occupied (see Room Overview section) and refers to how many rooms are projected to be occupied, as a percentage of the total rooms available to sell. It is the percentage of your rooms PROJECTED to be occupied, and is calculated by dividing the number of projected occupied rooms (the number in the Projected Occupied field, shown in the In-House section) by the total number of rooms to sell, then multiplying by 100 to give the percentage value. It is rounded up to the nearest whole number.
For example: a) Projected occupied is 27. Total rooms to sell is 55. 27 divided by 55 is 0.49. 0.49 multiplied by 100 is 49. In this case, Projected % Occupied is therefore 49%.
b) Projected occupied is 22. Total rooms to sell is 55. 22 divided by 55 is 0.4. 0.4 multiplied by 100 is 40. In this case, Projected % Occupied is therefore 40%.
Note: Similar to both % occupied and revenue PAR, PROJECTED % OCCUPIED IS CALCULATED FOR YOU BY SKYWARE. You do not need to calculate it, it will be automatically generated for you.
Guests (A/Y/C) refers to the type of guests occupying the rooms. This category gives a breakdown of said guests into three categories, A for Adult, Y for Youth and C for Child (check with your property for specific policies regarding Youth and Child ages).
Section Four: Room Condition.
The fourth and final section of the Dashboard is located at the far right of the table, and deals with the CURRENT conditions of the rooms in the property themselves, under the banner Room/Site Condition. It is further subdivided into four sections, Occupied, Vacant, OOO (Out of Order) and DNS (Do Not Sell).
The categories in each of the sub-sections are the same, and are:
Dirty - means the rooms have been used and need cleaning.
Pick-Up - Unknown if the rooms needs cleaning, needs to be checked.
Inspected - Rooms that have been checked and signed off as clean.
Clean - means the rooms are known to be clean and ready to be sold.
The descriptions of these categories are relatively self-explanatory, although it is property dependent as to whether Inspected or Clean, or both categories, are used. Pick-Up is always used, the system defaults to it on day of check in room moves as well as OOO coming back into service.
HOWEVER, it can look like your room totals in this section may not equal those in the Daily Statistics section (section one), because the two sections represent different points in time - room condition shows the numbers as they physically are at this current time. If you have rooms that are currently in-house (occupied) that will be going into OOO as soon as the guest checks out today, to prevent a room being counted TWICE in your room count totals, the room will be entered as OOO (Dirty) on the room condition section of the dashboard ONLY once it is VACANT. Rooms cannot be both OOO and occupied. This means that if you have rooms set to go OOO today after check out, when they are still occupied the rooms will show in the Occupied Dirty room condition category, rather than the OOO section. Only once the rooms have been checked out will they will move to the OOO Dirty category. In the room overview section however, they will be listed as OOO for the whole of the day.
For example, you have 125 rooms total. 40 are scheduled to be OOO from today, meaning in the room overview section you have 85 available rooms and 40 OOO rooms. However, 10 of the OOO rooms are currently occupied. This means until the 10 rooms have been checked out, the room condition section of the dashboard will only show 30 rooms as OOO, not 40, with the extra 10 appearing in the occupied category.
Date Updated February 19, 2026